Support
Support & Resources
FAQs, troubleshooting guidance, service information, and helpful documents.
Frequently asked questions
Everything you need to know about the Quilter's Cruise Control.
Troubleshooting
Step-by-step guidance for diagnosing and resolving possible QCC issues.
Explainer series: QCC
Having trouble with your Quilter's Cruise Control®?
In this episode of Sew it Goes, we walk through a systematic troubleshooting process designed to help you identify the source of the problem and get back to quilting.
By following a simple step-by-step outline, you'll learn how to isolate potential causes, verify system installation and operation, and determine whether the issue is related to the sewing machine, optical encoders, wiring, connections, or other components.
Service & repair
Submit a Service Ticket
To obtain service/repair for your Quilter's Cruise Control® Brain (all models):
- Click to download/print/complete the PDF Service Ticket.1. Print Ticket
- Click to submit the non-refundable minimum service fee.2. Submit Fee
- Shipments from outside the US, click to download the shipping and packaging instructions.3. non-US only
Contact support
Talk to the people who make it
Our support team helps with all of our products.