Return/Cancellation Policy

All orders are subject to non-refundable merchant processing fees.

• Standard/non-custom parts can be returned or exchanged and are subject to a 25% restocking fee, under the following terms*:

1. Per sales receipt, the item purchase price is greater than $60.
2. The packaging is unopened.
3. The part is in original/perfect condition, and is not damaged in any way.
4. Authorization is obtained; contact us via email (orders@myqbot.com) with transaction ID within 7 days of receipt of order.
5. Shipping fees and Transaction/Processing fees are not refundable.

• Custom parts are unique and cannot be returned or exchanged. "Custom" indicates that the part was fabricated based on customer-provided information/details provided at time of order.
• Disks, designs, other digital and printed materials sales are final and cannot be returned or exchanged.

*if packaging has been opened, and/or the part has been damaged, an additional fee will be assessed which may result in forfeiture of any refund.